Returns & Refund Policy UK

Shop with confidence — 30-day hassle-free returns, free prepaid shipping labels, and no restocking fees.

Last updated: June 2025

30-Day Returns

From date of delivery

Free Return Label

No postage costs for you

Refund in 10 Days

After inspection approval

Return Window

You may return eligible products within 30 calendar days from the date of delivery. This window applies to new, defective, and non-defective products alike.

Return Eligibility

Returns are accepted for:

New products
Defective products
Non-defective products (change of mind)

Returned products must:

Be completely unused
Be in their original condition
Include the original, undamaged packaging
Include all accessories and manuals

Non-Returnable Items

The following items are not eligible for return:

Used products
Personalised or customised items
Gift cards
Downloadable digital products
Hygiene-related products once opened

Exchanges

Exchanges are available within the same 30-day window. You may exchange eligible products for:

Wrong size
Wrong colour
Damaged products
Manufacturing defects
Incorrect item received

Please contact us at hello@aspire-xpress.com to arrange an exchange before returning your item.

How to Return Your Item

You can return products using either of the following methods:

📮 Option 1: Return by Mail

Email us with your order number and reason. We will issue a free prepaid return label within 2 business days. Print the label, attach it to your securely packed parcel, and drop it at any Royal Mail Post Office or approved courier collection point.

📍 Option 2: Approved Drop-Off Location

When available in your area, we may provide an approved drop-off location as an alternative. We will confirm availability and instructions when processing your return request.

Step-by-Step Return Process

Submit your return request

Email hello@aspire-xpress.com with your order number and reason for return. We aim to respond within 1 business day.

Receive your prepaid label

We'll send you a return authorisation and a free prepaid shipping label within 2 business days. You pay nothing.

Pack and ship securely

Repack the item in its original packaging with all accessories and manuals. Attach the label and drop it at any approved post office or courier collection point.

We inspect the item

Once received, we inspect the item within 2 business days to confirm it meets our return eligibility criteria.

Refund issued

Your refund is processed to your original payment method within 10 business days of inspection approval. You'll receive a confirmation email.

✅ Free Prepaid Return Label For all approved returns, aspireXpress provides a free prepaid return label. You will not be charged any return postage. Simply print the label and attach it to your parcel.

Damaged or Incorrect Orders

If your order arrives damaged or you received the wrong item, please follow these steps:

Contact us within 48 hours of delivery at hello@aspire-xpress.com
Include your order number in the email
Upload clear photos of the damaged item and its packaging

After review, we will arrange a replacement or full refund at no additional cost to you.

Frequently Asked Questions

How long do I have to return my order?

You have 30 calendar days from the date of delivery to return eligible products. The return window begins from the day you receive your order, not the day you placed it.

Is return shipping free?

Yes. aspireXpress provides a free prepaid return label for all approved returns. You will never be charged return postage for an eligible return.

Can I exchange my order?

Yes. Exchanges are available within the same 30-day return window. You can exchange for a wrong size, wrong colour, damaged product, item with a manufacturing defect, or an incorrect item you received.

When will I receive my refund?

Refunds are processed within 10 business days after we receive and inspect the returned item. The refund goes back to your original payment method. Your bank may take a few additional days to process the credit.