Refund policy

Last updated: August 2026

This Returns & Refund Policy applies to purchases made from Aspire Xpress, operated by Aspire Xpress Ltd, Company Number 16838905, registered in England and Wales.

Our 30-Day Returns Policy

We want you to shop with confidence. If you are not completely satisfied with your purchase, you may return eligible items within 30 calendar days of delivery for a full refund.

Your Statutory Cancellation Right

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 calendar days of receiving your goods — without giving any reason. Our 30-day policy is offered in addition to, and does not affect, your statutory rights.

Return Eligibility

To be eligible for a return, items must meet all of the following conditions:

  • Unused and in original condition
  • In original, undamaged packaging with all accessories included
  • Returned within 30 days of delivery
  • Accompanied by proof of purchase

Non-Returnable Items

The following items cannot be returned:

  • Gift cards
  • Personalised or custom-made products
  • Clearance / final-sale items (where clearly marked)
  • Opened hygiene-related products
  • Downloadable digital products
  • Hazardous materials

How to Return an Item

  1. Submit your return request: Email hello@aspire-xpress.com with your order number and reason for return.
  2. Receive your free return label: We will send you a return authorisation and a free prepaid shipping label within 2 business days. You pay nothing for return postage.
  3. Pack and ship: Pack the item securely in its original packaging and attach the provided label. Drop it at any Royal Mail Post Office or approved courier collection point.
  4. Inspection: We inspect the returned item within 2 business days of receipt.
  5. Refund issued: Your refund is processed to your original payment method within 10 business days of inspection approval. You will receive a confirmation email.

Return Address

Please do not return items without a return authorisation. Once approved, your prepaid label will include the correct return address. For reference, our registered office is:

Aspire Xpress Ltd
13 Whitehead Lane
Huddersfield
West Yorkshire
HD4 6AE
United Kingdom

Damaged or Incorrect Items

If your order arrives damaged or you received the wrong item, please contact us within 48 hours of delivery at hello@aspire-xpress.com with your order number and clear photos of the item and packaging. We will arrange a free replacement or full refund at no cost to you, in accordance with your rights under the Consumer Rights Act 2015.

Exchanges

Eligible items may be exchanged for a different size, colour, or replacement of the same product, subject to stock availability. Please contact us before returning your item to arrange an exchange.

Your Consumer Rights

Nothing in this policy limits or excludes your statutory rights as a consumer under UK law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. If goods are faulty, not as described, or not fit for purpose, you are entitled to a repair, replacement, or refund regardless of this policy.

Start a return: hello@aspire-xpress.com — include your order number and reason.
Phone: +44 7345 192480
Hours: Monday–Friday, 9:00 AM – 6:00 PM GMT