Privacy policy

Last updated: August 2026

Data Controller

Aspire Xpress Ltd (trading as Aspire Xpress) is the data controller responsible for personal information collected through aspire-xpress.com.

Company Number: 16838905
Registered office: 13 Whitehead Lane, Huddersfield, West Yorkshire, HD4 6AE, United Kingdom
Email: hello@aspire-xpress.com
Phone: +44 7345 192480

We are committed to protecting your privacy in accordance with UK GDPR and the Data Protection Act 2018. We never sell your personal data to third parties.

1. Information We Collect

  • Identity data: Name, username, title
  • Contact data: Email address, phone number, shipping and billing address
  • Payment data: Processed securely via our payment providers — we do not store card numbers on our servers
  • Technical data: IP address, browser type, device information, cookies
  • Usage data: Pages visited, products viewed, search queries
  • Communications data: Records of your correspondence with us

2. How We Use Your Information & Lawful Basis

Purpose Lawful Basis
Processing and fulfilling your orders Performance of a contract
Managing your account and customer support Performance of a contract
Sending order confirmations, shipping updates, and receipts Performance of a contract
Improving our website and services Legitimate interests
Detecting and preventing fraud or abuse Legitimate interests / Legal obligation
Sending marketing communications Consent (you may withdraw at any time)
Maintaining tax and accounting records Legal obligation

3. Data Sharing

We do not sell your data. We share it only with trusted partners who process it on our behalf:

  • Shopify: Our e-commerce platform host
  • Payment processors (e.g. Stripe, PayPal, Apple Pay) for secure transactions
  • Shipping carriers (e.g. Royal Mail, Evri) to fulfil deliveries
  • Analytics providers (e.g. Google Analytics) to improve the site
  • Legal authorities if required by law

4. International Transfers

Because we use Shopify to power our store, your personal data may be transferred to and stored outside the United Kingdom, including in Canada and the United States. Where this occurs, we ensure appropriate safeguards are in place in accordance with UK GDPR.

5. Data Retention

We retain your personal data only as long as necessary for the purposes it was collected. Order and transaction data is retained for 6 years for legal and tax compliance purposes. You may request erasure of your data at any time, subject to our legal obligations.

6. Your Rights (UK GDPR)

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you
  • Rectify inaccurate or incomplete data
  • Erase your data (the right to be forgotten)
  • Restrict or object to processing
  • Data portability — receive your data in a structured format
  • Withdraw consent for marketing at any time

To exercise any of these rights, email hello@aspire-xpress.com.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113. We would appreciate the opportunity to address your concerns before you contact the ICO.

7. Data Security

We implement SSL/TLS encryption, strict access controls, and regular security reviews to protect your data. Our store is hosted on Shopify, which maintains PCI-DSS compliance for payment processing.

8. Cookies

We use cookies to enhance your browsing experience, analyse site traffic, and support marketing. See our Cookie Policy for full details.

9. Contact & Complaints

Aspire Xpress Ltd
13 Whitehead Lane, Huddersfield, West Yorkshire, HD4 6AE, United Kingdom
Email: hello@aspire-xpress.com
Phone: +44 7345 192480
Hours: Monday–Friday, 9:00 AM – 6:00 PM GMT