Terms of service

Last updated: August 2026 · Governed by the laws of England and Wales

Who We Are

This website is operated by Aspire Xpress Ltd (trading as Aspire Xpress), a company registered in England and Wales.

  • Legal company: Aspire Xpress Ltd
  • Trading name: Aspire Xpress
  • Company Number: 16838905
  • Registered office: 13 Whitehead Lane, Huddersfield, West Yorkshire, HD4 6AE, United Kingdom
  • Email: hello@aspire-xpress.com
  • Phone: +44 7345 192480
  • Support hours: Monday–Friday, 9:00 AM – 6:00 PM GMT

1. Acceptance of Terms

By accessing or purchasing from aspire-xpress.com, you confirm that you are at least 18 years of age and have the legal capacity to enter into a binding contract. If you do not agree to these Terms, please do not use our website. We reserve the right to update these Terms at any time — the version displayed at the time of your order applies to that transaction.

2. Products & Pricing

All prices are displayed in Pounds Sterling (GBP, £) and are inclusive of any applicable VAT unless stated otherwise. Prices and product availability are subject to change without notice.

Product images and descriptions are provided for guidance only. Minor variations in colour or appearance may occur. We will notify you of any material differences before fulfilment.

If a pricing error is discovered on your order, we will contact you before dispatch and give you the option to proceed at the correct price or cancel for a full refund.

3. Order Process & Contract Formation

Placing an order constitutes an offer to purchase. A legally binding contract is formed when we send you an order confirmation email confirming dispatch of your item(s).

We reserve the right to refuse or cancel any order — including where products are unavailable, where payment cannot be authorised, or where fraudulent activity is suspected. You will be notified promptly and any payment taken will be refunded in full.

4. Payment

We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Shop Pay. Payment is taken in full at the time of order. All transactions are processed securely via SSL/TLS encryption through PCI-DSS compliant providers. We do not store full card details.

5. Delivery

Orders are processed within 1–2 business days of payment confirmation. Standard UK delivery typically takes 3–7 business days after dispatch. Standard UK shipping is free on all orders.

You will receive a dispatch confirmation email with a tracking number once your order ships. Estimated delivery times are provided in good faith but are not guaranteed. We will notify you promptly if your order is significantly delayed.

6. Cancellation Rights

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 calendar days of receiving your goods — without giving any reason.

To cancel, email hello@aspire-xpress.com with your order number. You must return the goods within 14 days of notifying us. We will provide a free prepaid return label and process your refund within 14 days of receiving the returned goods.

7. Returns & Refunds

Outside your statutory cancellation right, we operate a 30-day returns policy for eligible unused items in original condition and packaging. Refunds are processed to your original payment method within 10 business days of us receiving and inspecting the returned item. See our full Returns & Refund Policy for details.

8. User Responsibilities

By using aspire-xpress.com, you agree not to:

  • Violate any applicable laws or regulations
  • Engage in fraudulent, deceptive, or misleading conduct
  • Abuse, harass, or harm other users or our staff
  • Attempt to gain unauthorised access to any part of the platform
  • Use automated tools to scrape or extract data without written permission
  • Post false, misleading, or defamatory content

9. Intellectual Property

All content on aspire-xpress.com — including text, images, logos, graphics, and software — is the property of Aspire Xpress Ltd or its licensors and is protected by applicable intellectual property laws. You may not copy, reproduce, or redistribute any content without our prior written consent.

10. Your Consumer Rights

Nothing in these Terms limits or excludes your statutory rights as a consumer under UK law, including:

  • Consumer Rights Act 2015 — goods must be of satisfactory quality, fit for purpose, and as described
  • Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 — 14-day right to cancel distance contracts
  • Consumer Protection from Unfair Trading Regulations 2008 — protection against unfair commercial practices

For independent consumer advice, visit Citizens Advice.

11. Limitation of Liability

To the maximum extent permitted by law, Aspire Xpress Ltd shall not be liable for any indirect, incidental, special, or consequential losses arising from your use of the website or any products purchased through it. Our total liability for any claim shall not exceed the value of the order giving rise to the claim.

Nothing in these Terms excludes or limits our liability for: death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by UK law.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Both parties submit to the jurisdiction of the courts of England and Wales, without prejudice to your statutory rights as a consumer to bring proceedings in the courts of your place of residence.

13. Contact Us

Aspire Xpress Ltd
13 Whitehead Lane, Huddersfield, West Yorkshire, HD4 6AE, United Kingdom
Email: hello@aspire-xpress.com
Phone: +44 7345 192480
Hours: Monday–Friday, 9:00 AM – 6:00 PM GMT