Terms of Service

This website is operated by ASPIRE XPRESS LTD (trading as aspireXpress), a company registered in England and Wales under Company number 16838905.

• Registered office: 13 Whitehead Lane, Huddersfield, West Yorkshire, HD4 6AE, United Kingdom
• Email: hello@aspire-xpress.com
• Telephone: +44 7345192480
• Support hours: Monday–Friday, 9:00 AM – 6:00 PM GMT

By accessing or purchasing from aspirexpress.com you confirm that you are at least 18 years of age and have the legal capacity to enter into a binding contract. We reserve the right to update these terms at any time. The version displayed at the time of your order is the version that applies to that transaction.

All prices are shown in Pounds Sterling (GBP, £) and are inclusive of any applicable VAT unless stated otherwise. Prices and availability are subject to change without notice.

Product images and descriptions are provided for guidance only. Whilst we take care to ensure accuracy, minor variations in colour or appearance may occur. We will always notify you of any material differences before fulfilment.

We reserve the right to correct any pricing errors at any time. If a pricing error is discovered on your order, we will contact you before dispatch and give you the option to proceed at the correct price or cancel for a full refund.

Placing an order constitutes an offer to purchase. A legally binding contract is formed when we send you an order confirmation email confirming dispatch of your item(s).

We reserve the right to refuse or cancel any order at our sole discretion — including where products are unavailable, where payment cannot be authorised, or where fraudulent or abusive activity is suspected. You will be notified promptly and any payment taken will be refunded in full.

We accept the following payment methods:

• Visa & Mastercard (credit and debit)
• American Express
• PayPal
• Apple Pay
• Shop Pay
• Google Pay

Payment is taken in full at the time of order. All transactions are processed securely via SSL/TLS encryption and our payment providers are PCI-DSS compliant. We do not store full card details.

If your payment is declined, your order will not be confirmed. Please check your details and try again, or contact your bank.

Orders are processed within 1–2 business days of payment confirmation. Standard UK delivery typically takes 3–7 business days after dispatch. Standard UK shipping is free on all UK orders.

You will receive a dispatch confirmation email containing a tracking number once your order has been shipped.

We ship to selected UK and international destinations. For international orders, import duties, customs fees, and local taxes may apply and are the sole responsibility of the recipient. We are not responsible for delays caused by customs processing.

Estimated delivery times are provided in good faith but are not guaranteed. Delays may occur due to severe weather, carrier disruptions, customs processing, or peak periods. We will notify you promptly if your order is significantly delayed.

To exercise your right to cancel, you must inform us clearly within the 14-day window by emailing hello@aspire-xpress.com with your order number and a clear statement of your decision to cancel.

Once you have notified us, you must return the goods within 14 days. We will issue a free prepaid return label. You must return the item unused, in its original condition and packaging, with all accessories and documentation included.

We will process your refund within 14 days of receiving the returned goods (or evidence of return, whichever is earlier). The refund will be made to your original payment method.

Outside of your statutory 14-day cancellation right, we operate a 30-day returns policy for eligible unused items in original condition with original packaging.

To request a return, email hello@aspire-xpress.com with your order number and reason. We will respond within 1 business day and issue a free prepaid return label where the return is approved.

Refunds are processed to the original payment method within 10 business days of us receiving and inspecting the returned item.

Items that are used, damaged by the customer, missing parts, or returned outside the return window may not be eligible for a full refund. We will notify you if a deduction applies before processing.

If your order arrives damaged, faulty, or is not as described, please contact us within 48 hours of delivery at hello@aspire-xpress.com with:

• Your order number
• A clear description of the fault or damage
• Photographs of the item and packaging

We will arrange a free replacement or full refund at no cost to you, in accordance with your rights under the Consumer Rights Act 2015.

Nothing in these Terms limits or excludes your statutory rights as a consumer under UK law, including but not limited to:

• Consumer Rights Act 2015 — rights regarding goods that are not of satisfactory quality, not fit for purpose, or not as described
• Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 — 14-day right to cancel distance contracts
• Consumer Protection from Unfair Trading Regulations 2008 — protection against unfair commercial practices
• UK GDPR & Data Protection Act 2018 — rights over your personal data

For independent consumer advice, you may contact Citizens Advice or the Competition and Markets Authority (CMA).

By using aspirexpress.com, you agree not to:

• Violate any applicable laws or regulations
• Engage in fraudulent, deceptive, or misleading conduct
• Abuse, harass, or harm other users or our staff
• Attempt to gain unauthorised access to any part of the platform
• Use automated tools to scrape or extract data without written permission
• Post false, misleading, or defamatory content

All content on aspirexpress.com — including text, images, logos, graphics, and software — is the property of ASPIRE XPRESS LTD or its licensors and is protected by applicable intellectual property laws. You may not copy, reproduce, or redistribute any content without our prior written consent.

To the maximum extent permitted by law, ASPIRE XPRESS LTD shall not be liable for any indirect, incidental, special, or consequential losses arising from your use of the website or any products purchased through it.

Our total aggregate liability for any claim shall not exceed the value of the order giving rise to the claim. Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation, or any other liability that cannot be excluded by law.

We are committed to resolving complaints fairly and promptly. If you are unhappy with any aspect of our service:

1. Contact us directly — Email hello@aspire-xpress.com with full details of your complaint. We aim to respond within 2 business days.
2. Escalation — If your complaint is not resolved to your satisfaction, you may escalate it in writing to our registered office address.
3. Alternative Dispute Resolution (ADR) — If we are unable to resolve your complaint within 8 weeks, you may refer it to an approved ADR scheme. We will provide details of any applicable scheme upon request.
4. Online Dispute Resolution (ODR) — EU/EEA consumers may also use the European Commission's ODR platform.

These Terms of Service and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales. Both parties submit to the exclusive jurisdiction of the courts of England and Wales, without prejudice to your statutory rights as a consumer to bring proceedings in the courts of your place of residence.

For any questions about these Terms, please contact us:

• Email: hello@aspire-xpress.com
• Telephone: +44 7345192480 (Mon–Fri, 9 AM–6 PM GMT)
• Post: ASPIRE XPRESS LTD, 13 Whitehead Lane, Huddersfield, West Yorkshire, HD4 6AE, United Kingdom